What if I have a question about a product or need a replacement part?
Please call us at 855-857-6626 or e-mail our customer service department at firstname.lastname@example.org detailing your product question. Our customer service representative will respond to you within 24 hours. We will make every effort to respond with your required information as quickly as possible.
How do I order?
There are a number of ways you can place an order.
- On our website, go to the product page of the item you are looking for and click the "Add to Cart" button. Follow the instructions through the shopping cart.
- You can call toll-free and order through 855-857-6626.
If I'm not satisfied with the product I purchased, can I return it?
Ronco guarantees your complete satisfaction with every purchase and we offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the date of delivery.
Please be aware that we can only accept returns of orders placed directly through and fulfilled by Ronco. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information.
Please see our Return Policy for specific information.
What about backorders?
Please note due to FTC rules and regulations all orders will be automatically cancelled after 90 days.
How do I cancel my order?
Orders can only be cancelled via phone by calling 855-857-6626.
Do you send order confirmations?
We automatically send you an e-mail confirmation of your order, usually within an hour after you placed an order.
What if I don't receive a confirmation of my order?
If you don't receive confirmation of your order within 24 hours please e-mail us at email@example.com and one of our agents will check our system for your order. Please provide us with your last name, your billing zip code, and the date the order was placed.
Where can I get a User Manual for my Ronco product?
Each product manual and warranty card may be downloaded directly from each product page. Simply locate your product on our website, scroll down to the tabs below the product images, and click on Manual & Warranty. For additional help, please visit our Customer Service portal.
How secure is my personal information with your company?
For your security, we do not store any credit card information after your transaction has been completed. This information must be reentered every time you make a purchase from our site. To protect the alteration, loss and misuse of the information you shared within our site, we have security measures in place.