Ronco guarantees your complete satisfaction with every purchase. We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the date of delivery.
Please be aware that we can only accept returns of orders placed directly through and fulfilled by Ronco. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information.
All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by phone at 512-609-8276 during business hours. Any return made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3-week period may not be accepted or may be subjected to a restocking fee.
All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped at the customer's expense, but can be shipped using the customer's choice of carrier. Ronco is not responsible for damages resulting from return shipment by the customer. It is the customer's responsibility to insure all packages returned to us.
Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number or the purchaser's information so we may easily locate the account in our database.
Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
For Canadian returns: please follow the same guidelines listed above. If you are returning your order for a refund, your refund will be issued back to you in US Dollars. Ronco is not responsible for any amount lost due to fluctuations in the United States-Canadian exchange rate.